Privacy policy
Who is responsible
Each institution (school, college or coaching centre) runs its own app and decides who can join. Instuition Loyalty provides the app and the service to the institution. Questions about your data can go to your institution or to us at support@iloyalty.toog.ai.
What we collect
- About you: your name, mobile number, e-mail address and parent type (enrolled or prospect).
- About your children: their first names and grades, as you enter them. Children do not have accounts.
- What you do in the app: reels and posts you submit (links, descriptions and screenshots), referrals and walk-ins, store orders, Elite Club scores, and your points history.
- Families you refer or introduce: the name, mobile number, optional e-mail and children's names and grades you enter for them.
- Your phone: a push-notification token and the platform (Android or iOS), so we can send you notifications; crash reports when the app fails.
We do not collect card or bank details from parents, location, contacts, photos you do not choose to upload, or advertising identifiers. There are no ads in the app.
Why we use it
Only to run your institution's rewards programme: to sign you in, approve your account, credit and track your points, review your submissions and referrals, deliver store items, run competitions, and send you notifications about these. Your institution's staff see the details they need to do this. We do not sell your data or share it with anyone else.
Where it is stored
The app's data and files are stored in India (Amazon Web Services and MongoDB Atlas, Mumbai region), encrypted in transit and at rest. Google Firebase, which we use for the mobile-number sign-in code, push notifications and crash reports, processes your mobile number, sign-in identifier, push token and crash data outside India under Google's data terms.
How long we keep it
- Your details are kept while you have an account. When you delete your account, they are removed — see Delete your account.
- Your points history is kept for the institution's accounts, without your name, mobile number or e-mail.
- The details of a family you referred or introduced who never joins are cleared 12 months after the referral is decided.
- Excel exports made by your institution are deleted 30 days after they are made.
Your choices
- See and correct your profile and your children in the app (Menu → My profile). A new mobile number needs a confirmation code.
- Turn off notifications in your phone's settings.
- Delete your account in the app at any time.
By signing up you agree to this policy. If we change it in a way that matters, the app asks you to accept the new version.