Delete your account

Instuition Loyalty — the rewards app your school or institution offers to its parents.

How to delete your account

1. Open your institution's app and log in.
2. Open the Menu and choose My profile.
3. Choose Delete my account and confirm.

Your account is deleted at once and you are logged out on every phone. Your remaining points and any pending store orders end with the account.

What is deleted

• Your name, mobile number and e-mail address, and your children's names and grades.
• Your notifications, your phone's push token and your sign-in.
• The links, descriptions and screenshots of your submissions, and your files — including every stored copy.
• Notes your institution's staff wrote about you, and your details in other parents' referrals.
• Your institution's existing Excel exports (they can be made again without you).
• Your Firebase sign-in, unless you also use the same mobile number in another institution's app.

What is kept

Your points history and the record of approvals are kept for your institution's accounts — only as numbers and dates linked to an anonymous id, never with your name, mobile number or e-mail. If you also use another institution's app, that account is separate and stays until you delete it there.

Need help?

If you cannot open the app, write to support@iloyalty.toog.ai from the e-mail address on your account, with your institution's name, and we will delete it for you within 7 days. Read the full privacy policy.